Frequently Asked Questions

These answers to common questions about our E-Learning site may help if you experience issues. If you cannot find your question here, please contact the helpdesk.

  • DCBS Foster and Adoptive Parents: Please visit the TRC Portal site to retrieve your account.
  • DCBS Staff: Your username and password are the same as your TRIS login credentials.
  • ECE Staff: Your username and password are the same as your ECE-TRIS login credentials.
  • PCP Agency Foster Parents: Your username and password are the same as your TRIS login credentials.
  • Other User: Please complete a Helpdesk Request.

  • DCBS Staff: Visit the DCBS TRIS site and follow the instructions under "I forgot my username and or password."
  • DCBS Foster and Adoptive Parents: Visit the TRC Portal Site and complete the information under "forgot username" or "forgot password."
  • ECE Staff: Visit the ECE TRIS site and either select "recover username" or "reset password."
  • PCP Agency Foster Parents: Visit the DCBS TRIS site and follow the instructions under "I forgot my username and or password."
  • Other User: Please complete a Helpdesk Request.

Enrollment keys are specific to web-based training. Typically, you will receive an email telling you that there is a training you need to complete. Read this email carefully because many times, the enrollment key is listed in the email. If you cannot find the enrollment key in the email, click the link for the training, and you will be redirected to the learning management system. Once logged in, you will be greeted with the course entry page, where the enrollment key will be listed on that page.

Enter the key exactly as it appears on the screen, including proper upper and/or lowercase letters, as well as special characters. All enrollment keys are case-sensitive.

All web-based trainings will have a link at the beginning of the training for you to click. It will tell you whether you are eligible for training credit or not. If you are not eligible for credit, you may still take the training as a refresher.

There are two main reasons this will happen:

  • Reason 1: There is an activity within the tutorial that needs to be completed to receive credit.
  • Reason 2: You are clicking through the tutorial too fast. The easiest way to fix this is to use the "previous" button to back to the tutorial's beginning and progress through it again. Or exit the tutorial and re-enter.

For web-based training, credit is typically issued on the last slide of the last module. You must receive the training credit message to ensure credit is issued to your official training record. Watch this video to learn more about how to receive training credit. Please get in touch with the Helpdesk for further assistance if you continue to have issues.

Training certificates are not generated in our system. Training credit is written directly to your ECE account when you complete training. If you need to print proof of completion for your employer, you will need to log in to your ECE TRIS account, select "view my training record," and print proof from there.

This message is warning you that your internet connection is either very slow or very unstable. You receive this message because the learning management system will allow you to continue through your tutorial. If your connection is lost, your progress in that tutorial will also be lost. If you are in a state office, try to wait a bit and return to the tutorial. If you are working off-site, you may need to troubleshoot with your Internet Service Provider (ISP) or visit a library to use one of their computers.